At Fantasy Popcorn, we aim to provide a smooth and enjoyable experience for our users. However, we understand that certain situations may require you to cancel a contest entry or request a refund. This policy outlines the conditions under which cancellations and refunds will be processed.
Before Contest Start: You may cancel your entry before the contest begins, provided it’s within the time limit specified on the contest page. If your cancellation is successful, your entry fee will be refunded to your account balance.
After Contest Start: Once a contest has begun, cancellations are not permitted, and entry fees will not be refunded, as outcomes depend on real-world player performances.
Insufficient Participants: If a contest fails to meet the required number of participants, Fantasy Popcorn may cancel the contest. In such cases, all entry fees will be refunded to participants.
Technical Issues: In the event of technical problems or situations that impact the fairness of a contest, Fantasy Popcorn reserves the right to cancel the contest, and full refunds will be issued to participants.
Rule Violations: If a contest is canceled due to rule violations, refunds may not be issued to those responsible for the violations.
Eligible Refunds: Refunds are generally granted for the following reasons:
Refund Method: Refunds will be credited to your Fantasy Popcorn account balance. You can use these funds for future contests or request a withdrawal according to our withdrawal policies.
Non-Refundable Situations: Refunds will not be provided in the following cases:
Withdrawal Requests: Users can request a withdrawal of their account balance at any time, subject to the minimum withdrawal amount specified on the platform. Withdrawals will be processed to the payment method linked to your account.
Processing Time: Withdrawals typically take 3-5 business days to process, depending on your payment provider.
Withdrawal Fees: A small fee may apply for withdrawals. Any applicable fees will be displayed during the withdrawal process.
Contact Support: If you need to cancel a contest entry or request a refund, please contact our support team at [email protected]. Provide all necessary details, including your account information, contest details, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours. Additional information may be required to process your request.
Fantasy Popcorn reserves the right to update this policy at any time. Any updates will be posted on this page, and continued use of the platform after changes have been made indicates your acceptance of the updated policy.
If you have any questions about this Cancellation & Refund Policy, please contact us at [email protected].